Mr & Mrs HS came into the Anglia showroom following a disappointing visit to a competitor who had basically dismissed them and their needs. Mrs HS visited initially, and was impressed by the questions asked about her requirements (for example: was the appliance for heat, what was the size of the room etc). From this point it was established that she lived in a large house, where the existing heating system was not adequate to provide sufficient heat in the winter, so much so that the children moved their bedrooms as they were so cold. The stove chosen was to replace a small oil fired stove, which was situated in a room where there was a vaulted ceiling and gallery leading off into bedrooms. This area apparently never became warm, however Mrs HS was assured that the chosen Hase Bari ceramic stove would give her adequate heat, and a superb focal point for the room.